SEUR will increase its team with +3,200 people using AI to face Black Friday and Christmas

The leading express transport company in Spain, SEUR, is in full strategic preparation to address the delivery service on Black Friday and Christmas. The company plans to incorporate more than 3,200 employees in its delivery fleet for respond to the growth in demand in this period. Faced with this gigantic challenge of attracting and managing talent, SEUR has the technology of Velora, a company specialized in Human Resources solutions based on Artificial Intelligence (AI).

Both have developed an Chatbot of personalized Talent Acquisition called “Manuel”. This is a virtual assistant than allows you to manage applications more effectively and efficiently that are presented to the different job offers that the company has published. In this way, Manuel is able to interact with interested people from two key perspectives: recurring acquisitions and annual strategic campaigns.

With this technology, simple and global access is generated for all people interested in participating in the selection process through an online interview with a virtual assistant. In record time and with the key questions, in a very dynamic way, you get a unique user experience. In addition, this tool allows the candidate know the status of your application, receive Feedback after the interview and discover all the offers which are published by SEUR in the different campaigns so that you can apply to the ones that best suit your profile or needs.

Thanks to process automation, SEUR has reduced staff onboarding time by 50%, accelerating each stage, from the identification of applications to the final offer. AI makes it possible to manage additions in recurring situations and in strategic campaigns without requiring manual intervention, making it easier for work teams in the People area to focus their efforts on value-adding tasks.

“The incorporation of the chatbot to the talent attraction area has meant for SEUR agility, efficiency and effectiveness. It contributes to the attraction and selection of future candidates without the intervention of the team, speeding up and eliminating manual tasks that do not provide added value. In fact, we have achieved a talent 'pool' of more than 27,000 profiles that interact in a quality selection process,” he says Sergio Montalvo, Talent Attraction Manager at SEUR.

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